Shipping policy
Shipping Policy Last updated: July 2026
Thank you for shopping with TAYLE Catering Equipment. As a factory-direct manufacturer based in Guangzhou, China, we are committed to delivering your commercial kitchen equipment safely and efficiently.
Order Processing Time All orders are processed within 3–5 business days after payment confirmation. For custom or made-to-order equipment, production lead times will be communicated at the time of order. Orders are not processed on weekends or public holidays.
Shipping Destinations We ship to customers worldwide. Shipping rates and estimated delivery times vary by destination and will be calculated at checkout or quoted upon enquiry.
Estimated Delivery Times
- Hong Kong & Mainland China: 3–7 business days
- Southeast Asia: 7–14 business days
- International (other regions): 14–30 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays.
Shipping Costs Shipping costs are based on the weight, dimensions, and destination of your order. For large or heavy equipment, freight shipping may be arranged — our team will contact you with details.
Freight & Large Equipment Commercial kitchen equipment is often large and heavy. For oversized items, we arrange freight shipping via trusted logistics partners and will coordinate delivery details with you directly.
Customs, Duties & Taxes For international orders, customs duties and import taxes may apply and are the responsibility of the buyer. Please check with your local customs authority for more information.
Order Tracking Once your order is dispatched, you will receive a confirmation email with tracking information.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at support@taylecateringequipment.com with your order number and photos of any damage.
Contact Us Email: support@taylecateringequipment.com